UK RETURNS

Need to return? No problem!

We are happy to provide a full refund for items that are unworn, in the same saleable condition, with tags attached and received back with us within 14 days of your order being delivered to you.

The easiest way to return your order is to get a returns label here - https://www.royalmail.com/track-my-return/create/5728 

Please note, this is for UK customers only & the shipping cost of £3.50 will be deducted from your refund to cover return shipping costs.

We do not cover/refund any shipping costs.

Please include a piece of paper in the bag with your order number & name, so we can process your return without any delays. 

If you used a credit note or gift voucher to make a purchase, the refund will go back onto that method of payment. 

If you do wish to return your item for a refund it must be back with us within 14 days from your order being delivered. Please note, if you have your order sent to the post office for collection or delay your order being sent to your address, our 14 day returns policy starts from the original scheduled delivery date. All items must be returned with all labels/tags attached and must be in original, saleable condition. There must not be any makeup stains, deodorant or fake tan marks, signs of wear or damaged etc. Please note we do retain the right to refuse any returns which are not in the same saleable condition. If we receive your return after the 14 day period we are happy to offer you a store credit for the value of the item, if it’s back within 28 days from date of delivery (this doesn’t include sale items). Store credits are valid 2 years from issue date.

When returning the package we advise you to use our Royal Mail returns label as this is a tracked service, in the unlikely event the item goes missing - we are not responsible for your return until we receive it. We advise you check with your courier of choice, that they deliver to PO boxes prior to returning, as we are aware certain couriers do not deliver to PO boxes. 

Please note refunds may take up to 10 working days to be processed. Following this dependent on your method of payment it may take up to 14 working days for the funds to show in your account - this is dependent on your chosen payment providers terms. 

Faulty Items

We are sorry if you have received a faulty item! Please notify us within 48 hours with photographs at customercare@dollfaceboutique.co.uk.  
Items that are deemed faulty due to customers negligence such as wear and tear will not be accepted. For example, where a button is loose or has fallen off, this will not be deemed as faulty. 

Please note all tags must remain on the item. If you wish to return a faulty item and the tags have been removed, we will offer a repair for this item where possible.

Sale Items

Please note that items in our SALE section are non-refundable but you are eligible for a store credit if the item(s) are back with us within 14 days of the delivery date.

Please note that all postage costs are non-refundable.

For any queries you may have please email us at customercare@dollfaceboutique.co.uk

We reserve the right to refuse any returns that do not adhere to our returns policy and we will return these items to you.

PRE ORDER ITEMS

Please note if your order contains a 'pre order' item your order will not be dispatched separately. Your order will be dispatched once the pre order has arrived.

INTERNATIONAL RETURNS

Please note, due to delivery taking a longer period of time, we will accept returns that are back with us within 28 days of purchase for a refund. We unfortunately do not offer exchanges on international orders. Please note shipping costs, custom fees & taxes are all non-refundable and Doll Face Boutique Limited will not cover any of these costs.